Effective date: September 29, 2026
At RootNestLiving, we want you to understand what you are purchasing before you complete your order.
Digital Products
Because digital products are delivered electronically and cannot practically be returned once accessed or downloaded, purchases of digital products are generally non-refundable once the product has been accessed or downloaded.
This may include ebooks, workbooks, guides, checklists, templates, printable resources, downloadable files, bundles and other digital materials.
When We Will Help
Please contact us if:
- you received the wrong file;
- the file is corrupted or unusable;
- you are unable to access or download your purchase;
- you were charged more than once for the same purchase; or
- we are unable to deliver the product you purchased.
We will make reasonable efforts to correct the issue, provide a replacement file, or issue an appropriate refund where necessary.
Purchases Made in Error
If you purchased a digital product by mistake and have not accessed or downloaded it, contact us as soon as possible at rootnestliving@gmail.com. We will review the circumstances and, where reasonably possible, cancel the order and issue a refund.
Change of Mind
Once a digital product has been accessed or downloaded, we generally do not provide refunds for change of mind, because the digital content cannot be returned.
Nothing in this policy limits any rights or remedies available to you under applicable consumer protection law.
Physical Books
Physical books purchased through Amazon or another third-party retailer are subject to that retailer's return and refund policies.
Contact
If there is a problem with your purchase, contact:
Root Nest Living
New Brunswick, Canada
rootnestliving@gmail.com
We will do our best to resolve legitimate problems fairly.